Frequently Asked Questions

Shipping & Delivery

When will my package be dispatched?
The majority of orders are prepared and shipped out within 1 to 3 business days. As soon as your items are dispatched, we will send you an email containing your tracking details.

What is the estimated delivery time?
Generally, packages are delivered within 7 to 13 business days following dispatch. Exact delivery times may fluctuate based on your destination and the efficiency of the local postal carriers.

Is order tracking available?
Absolutely. Once your package is in transit, we will provide a tracking link via email. You can monitor your shipment's progress whenever you like by entering your tracking or order number.

Returns & Exchanges

How do I process a return?
Items can be returned within 30 days from the delivery date, provided they remain unwashed, unworn, and in their brand-new condition with all original tags still secured.

Are direct exchanges permitted?
We do not handle direct product exchanges. For the quickest resolution, simply return your original purchase for a refund and place a brand-new order for your preferred item.

Who pays for return shipping fees?
Buyers are expected to cover the costs associated with returning items. We highly suggest utilizing a trackable shipping service to guarantee your package reaches us securely.

How soon will I receive my refund?
We typically process refunds within 2 to 4 business days of receiving your returned goods. After processing, please allow an additional 3 to 5 business days for the funds to reflect in your bank account, depending on your financial institution.

Orders & Payments

Which payment methods are supported?
We process payments through major debit and credit cards, such as Discover, American Express, Mastercard, and Visa. Additionally, you may complete your purchase using Google Pay or Apple Pay.

Is it possible to modify my order after checking out?
If an adjustment is necessary, please reach out to us immediately. Our fulfillment team works swiftly, but we will make every effort to accommodate your request if the package has not yet been dispatched.

What should I do if I haven't received an order confirmation email?
Please review your spam, junk, or promotions folders first. If you still cannot locate it, contact us at support@farire.com and we will gladly forward you a new copy.